The company returns and exchanges goods of good quality in accordance with the Law on the Protection of Consumer Rights.
Return and exchange terms
Returns and exchanges of goods are possible within 14 days after the buyer receives the goods.
Return shipping of goods is at the buyer's expense.
Return conditions for goods of good quality
You can return the product or exchange it if:
- the product has not been used and has no signs of consumer use: scratches, chips, abrasions, stains, etc.;
- the product is fully assembled and in its original packaging;
- all labels and factory markings are preserved;
- the product retains its presentation and its consumer properties.
According to the Law on the Protection of Consumer Rights, the company may refuse to exchange or return goods of good quality to the consumer if they belong to the categories specified in the current List of non-food goods of good quality that are not subject to return or exchange.
Online form for returning goods ⇒
Product warranty
When receiving the furniture, the buyer must check the integrity of the glass and mirrors. In case of damage to the packaging, check the quantity and completeness of the deposit.
If a defect is detected, assembly must be suspended, as furniture parts with traces of assembly cannot be returned or exchanged. Keep the factory packaging until the end of the assembly, as the defective replacement is carried out only in the factory packaging.
The warranty is void if the part has already been installed or there are obvious signs that the part has already been used, for example a screw has been driven in or a hole has been cut. If a defect is detected, notify the complaints department (by phone number specified in the invoice). Keep the invoice, accompanying documentation and labeling sheet on the package until the end of the warranty period.
Complaints are accepted only if the product itself or its individual elements are in the "original packaging". In case of non-compliance with the above requirements, claims for reclamation will not be accepted. Complaints that arose as a result of incorrect assembly (which was performed independently by the buyer), delivery and lifting (which were performed independently by the buyer), or which arose as a result of incorrect operation, are eliminated at the expense of the buyer.
The production period for complaint parts is about 14 working days, for some manufacturers it can take up to 1 month.
Complaint form
Warranty obligations are not extended if:
- violated rules and conditions of use of furniture;
- installation and repair of furniture was carried out by the buyer himself;
- the furniture is damaged as a result of the action of pets, fire, aggressive liquid, and there are also signs of careless behavior with the goods;
- the design of the product or its components has been changed by the buyer;
- the warranty period has expired;
- there are defects for which the buyer was notified before the sale, and according to the presence of which the buyer received an individual discount, as well as defects for which the price of the product was reduced.
